Email us
This is the contact address for ChatGPT Video Editor, created by Folajomi Ballo. Use it for product questions, website feedback, support enquiries, and privacy requests.
Selecting the email link opens your email application. There is no contact form on this page, and writing a message in your email application does not submit it until you choose to send it.
Before you purchase
If you are deciding whether the workflow suits your videos, describe the type of content you make, the result you want, and any particular requirement you need to confirm. For example, you may want to ask about your source format, caption workflow, or account setup.
Our Pricing page lists the monthly and lifetime options. The linked checkout provides the purchase details you should review before paying. If the information there differs from what you expected, ask for clarification first.
You can also read the story behind the project and the homepage’s workflow overview before sending your question.
For access or editing questions
A clear description helps us understand your issue. Include the step you were attempting, what you expected to happen, and what actually happened. If an error appeared, paste its wording or attach a screenshot with sensitive information removed.
- Use a subject such as “Access question” or “Editing workflow question.”
- Mention the tool or browser involved when it is relevant.
- For a purchase question, include an order reference if available.
- Describe steps you have already tried so the conversation can move forward.
Do not send passwords, login codes, complete payment-card details, or confidential client materials. A short description is usually a better starting point than attaching your full video project.
Billing, cancellation, and purchase questions
Purchases are directed to the linked Whop checkout. Keep your receipt and use the account or order-management options associated with your purchase for billing details. If you need help identifying the appropriate next step, email us with the order reference and a short explanation.
For a cancellation or refund enquiry, state which you are requesting. Cancelling future subscription renewals and requesting a refund for an existing payment are different requests. Applicable purchase terms and consumer rights determine the outcome.
We do not request payment-card information by email. Use the checkout provider’s secure payment tools for payment updates.
Privacy requests and website feedback
For a privacy enquiry, use “Privacy request” as your subject and explain the information or correspondence involved. Avoid including identity documents in your first message. If verification is needed, we can discuss an appropriate way to proceed.
For a broken link, inaccurate statement, or accessibility issue, include the page address and describe the problem. Device and browser details are useful when an issue affects layout or navigation.
Read our Privacy Policy for information about website visits and email correspondence, and our Terms and Conditions for website and purchase information.